Customer & Technical Support

Non-voice technical support and after-sales support outsourcing.

Support customers through ticket queues, chat, email, basic troubleshooting, documentation, and structured escalation workflows.

Professional non-voice support team managing ticket queues, chat workflows, and customer service dashboards

Service

Tier 1 Technical Support Non-Voice for IT Industry

Non-voice technical support for IT and SaaS teams that need reliable first-response assistance across chat, email, and ticket queues.

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What is included

  • Ticket triage
  • Basic troubleshooting
  • Knowledge base responses
  • Escalation workflow management

Benefits

  • Faster first response
  • Cleaner escalation paths
  • Lower support overhead

Service

After Sales Support Non-Voice, Includes All Domains

After sales support outsourcing for product, service, eCommerce, and operational teams that need consistent customer query handling.

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What is included

  • Email and chat support
  • Order or service query handling
  • Issue documentation
  • Customer follow-up coordination

Benefits

  • Better post-sale experience
  • Structured issue resolution
  • More scalable customer support

Support built for IT, SaaS, eCommerce, product, and service businesses.

AurumSync can help document common issues, manage customer query workflows, route escalations, and maintain professional post-sale communication across domains.